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14
AFTER HOURS EMERGENCY TELEPHONE SERVICE
This service, which has been described fully in previous annual reports, provides a point of
contact outside normal office hours for persons who in an emergency require assistance with health,
welfare and other similar problems arising within the City of Westminster and the Royal Borough of
Kensington and Chelsea. Senior officers for both boroughs are on standby call at these times and
can be contacted through the Duty Officer based at City Hall to deal directly with urgent cases or
to give specialist advice. Otherwise the Duty Officer can advise generally and when necessary refer
details to the appropriate day staff for subsequent action.
During 1968, a total of 11,477 (9,363) calls were received, 9,153 (6,908) relating to the City of
Westminster and 2,324 (2,455) to the Royal Borough of Kensington and Chelsea. An analysis is
given in Table 7, page 82.