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Members of the Vestry that the general business of the sanitary
department was done, if not in a slovenly way, at all events in
a way that led to many complaints of nuisances being disregarded,
and to matters which had once been taken in hand
being lost sight of before they had been brought to a satisfactory
termination. That neither of these eventualities should
occasionally have happened I do not presume to say. Indeed
there is no doubt that they have happened, and there is no
doubt, I fear, that even with the greatest care they must still
occasionally happen. At the same time, that very considerable
precautions are taken to prevent mistakes will appear I hope
from the brief statement of our mode of precedure which I am
about to give, and from the forms and tables which are in use,
of the more important of which I append copies.
A complaint book (form A) is kept in the Clerk's Office, in
which all complaints, whether made personally or by letter, are
at once entered. Some of these complaints relate to matters
which can be summarily dealt with, some relate to non-removal
of dust, some to matters belonging to the Surveyor's Department,
some to more important sanitary matters which have in
some form or other to be brought under the consideration of
the Vestry or Sewers and Sanitary Committee. In all cases
where the complaint has been dealt with, the result and the
date of entry of the result are entered in this complaint book;
and in all cases where the matter has to be handed over to the
Surveyor's department, or has to be brought specially before
the Vestry or Committee, and thus comes to be recorded elsewhere
in a more exact form, the date of this transference is
appended to the complaint.
All complaints of non-removal of dust, whether they be made
directly or only in consequence of house to house visitations, are