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STEPNEY BOROUGH COUNCIL INFORMATION SERVICE.
(Under the direction of the Borough Librarian).
Die -work of the Information Service, situated at 6?la
Commercial Road, E.14, has been well -maintain ed throughout
the past year and the total number of enquiries dealt with
during the period shows a slight incease over the preceding
twelve months, A total of 12,641 enquiries were received
from personal callers, by telephone and letters, this number
being an increase of 345 over the previous year.
The value of the Service to the residents of Stepney has
once again been demonstrated by the number of calls made upon
the Sorvice and. It has bocono the usud thins to „take your
problem, ot dircct your enquiry to the Information Centre„.
The enquiries received can be broadly classified under
two which In headings - (a) General and Local Information and
(b) Personal Problems. Thn lattor covers numerous matters
and it is the attention given to these which forms the most
socially important activity of the Information Service. The
enquiries themselves have remained as varied as ever although
those on Local and Civic information again head the list,
closely followed by enquiries arising out of Landlord and
Tenant and Marital problems.
The greatest care is taken at the Centre to provide the
highest possible standard of accuracy in all answers given
and to ensure that people with problems to solve, some of
them of an embarrassing kind, are dealt with sympathetically
and tactfully. The fact that so many who have used the
Service on a previous occasion return for advice on other
matters is perhaps the surest measure of the success which
the Information Service enjoys and is also a matter of great
satisfaction to the staff.
I am indebted for this information to the Information
Officer, Mr, J, Mordsley, -who administers the Service under
the direction of the Borough Librarian.
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