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entirely by new or modified appliances, and there will
inevitably be instances where the customer is not satisfied
with results of the work that has been carried out, and
because we know that for various reasons some appliances
may require a number of calls before achieving a satisfactory
result, we make special arrangements to deal with requests
for service after conversion.
We are required to convert an extensive variety of
appliances, about 5,000 different domestic appliances have
so far been identified, some more than 30 years old, and
many in a state of disrepair which need all our ingenuity
to make them work satisfactorily after conversion when they
may not have done so beforehand.
Natural Gas needs a more perfect mixture for ignition
and combustion, adjustment is therefore more critical. The
principles underlying this are fully understood, it is a
matter of engineering to achieve satisfactory performance
with natural gas on an enormous variety of individual
appliances being used in widely varying conditions in
the home.
The immediate problem after conversion lies in organising
to deal with customer problems which arise not only
from conversion but those which would have existed even
though conversion had not yet been carried out.
To enable customer's to obtain service easily a Mobile
Report Centre is stationed in each sector for 3 weeks after
conversion. Customers are advised by letter of the exact
location. A pre-paid post card addressed to the local
service centre is also provided to each customer who can of
course telephone their usual service centre if the matter
is urgent.
Special teams of Post Conversion fitters are employed
by the Conversion Unit to deal with requests for service and
Home Service Advisors are on call to assist the elderly or
disabled in particular.
From the housewife's point of view the main difference
between the two types of gas will be in the appearance of
the flame. The natural gas flame is softer in outline. It is
flexible like towns gas and it will give a simmering flame
but until the housewife gets accustomed to it, it may be
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